Contact Us
Got a question about one of our casino reviews, a correction to flag, or something you'd like us to cover? This page explains who we are, how to reach us, and what to expect when you do.
Online Casinos Australia is an independent comparison site built for Australian adults who want honest, researched information before choosing an online casino. We review offshore operators available to players in Australia — covering bonuses, pokies, payment methods, licensing, and more — so readers can make informed decisions without having to dig through operator marketing copy.
How to Reach Us
The best way to contact the team is by email. We aim to respond to all genuine enquiries within two business days (AEST). Please include as much detail as you can so we can give you a useful answer quickly.
- Editorial questions — queries about a specific review, a rating, or how we assessed a particular casino
- Factual corrections — if you believe something on the site is inaccurate or out of date, we want to know
- Responsible gambling concerns — if you or someone you know needs support, please also visit our responsible gambling page for local Australian resources
- General feedback — suggestions for casinos to review, features to add, or anything else about the site
We do not accept payment for editorial placements or sponsored reviews. Operators cannot buy a higher ranking, and any commercial relationship we hold is disclosed clearly on the relevant page. If you are a casino operator with a factual query about how your brand is represented, you are welcome to reach out through the same channel.
Who We Are
The reviews and rankings on Online Casinos Australia are produced by a small editorial team led by Kieran Slattery. Our work focuses exclusively on the Australian market — Australian dollars, Australian-friendly payment options including PayID, and the offshore licensing jurisdictions that serve players here.
We are not a casino, a gambling operator, or affiliated with any government regulator. We are an independent review and comparison platform. Every casino listed on this site has been researched against a consistent set of criteria: licensing and player protections, game library depth, bonus terms and wagering requirements, deposit and withdrawal conditions, and customer support quality. You can read more about how we work on our About Us page.
What We Cover — and What We Don't
We are often asked whether we can help players resolve disputes directly with a casino operator. We cannot. We are a review and comparison site, not a mediator or regulator. If you have a complaint about a casino, the appropriate steps are:
- Contact the casino's own customer support team in writing and keep a record
- Escalate to the licensing authority in the jurisdiction where the operator is licensed (details are listed in each individual casino review)
- Consider a recognised dispute resolution service if your jurisdiction's regulator offers one
We are happy to hear about your experience with a casino we cover — reader feedback genuinely informs our reviews — but we cannot intervene on your behalf with an operator or guarantee any outcome.
Responsible Gambling
If gambling is causing you or someone you know distress, please step away and seek support. Australian services are available free of charge:
- Gambling Help Online — 1800 858 858, available 24/7
- Lifeline — 13 11 14
Our responsible gambling page has more detail on spending limits, self-exclusion options, and the tools reputable offshore casinos should offer their players.
Corrections and Editorial Standards
Accuracy matters more to us than speed. Casino offers, bonus terms, licensing details and payment methods change frequently, and we do our best to keep every review current. If you spot something that looks wrong — a bonus figure, a withdrawal limit, a licensing jurisdiction — please flag it with a link to the relevant page and we will investigate promptly.
We do not reproduce wording from casino operators, and we do not accept operator-supplied copy as a substitute for independent research. Our terms and conditions set out the full scope of what this site does and does not represent.
Thank you for taking the time to get in touch. Every message is read, and legitimate corrections are acted on.